Returns Policy

Soft Baby Play is committed to ensuring that you and your baby are completely delighted with our products. If for any reason you are not satisfied with your purchase, we’re here to make the return process easy and straightforward.

If you wish to return an item, please contact us within 30 days of receiving your order. Our team is available at [email protected] to assist you in starting the return process. To qualify for a return, the item must be in its original condition, unused, and with all original packaging and tags intact. Once your return is approved, we’ll provide you with instructions on how to send the product back.

Upon receiving and inspecting your return, we’ll process a full refund to your original payment method. Please allow a few business days for the refund to reflect in your account. If an item arrives damaged or defective, please contact us immediately, and we’ll arrange for a replacement or full refund at no additional cost to you.

We appreciate your understanding and cooperation in following these guidelines. At Soft Baby Play, we want every experience to be positive, and our returns policy is designed with your satisfaction in mind. Thank you for choosing us as a part of your baby’s precious developmental journey.